Logo
Submit a request
Sign in
  1. Merchantrade Customer Help Centre
  2. Merchantrade Money VISA Prepaid Card
  3. User Account
  4. Tips

Menu

Articles in this section

  • If I cancel my Card, what happens to my Card Account Balance?
  • Is the Card PIN used for making purchases, the same as the PIN used at the ATM?
  • Secure Online Shopping Transaction
  • What are the ways to keep my PIN secured?
  • What happens if I enter the wrong PIN?
  • What happens if I forget my PIN?
  • What happens if my Card is lost or stolen?
  • What happens if my Card PIN has been compromised?
  • What mobile devices are compatible with the Merchantrade Money app for an optimum user experience?
  • What needs to be done when I receive my Card?
See more

Secure Online Shopping Transaction

Customer who want to be as safe as possible when shopping online should take several key steps below:

  1. Password

    a. Use hard-to-guess password that contains upper and lower case letters, numbers and symbols

    b. Change your password as often as possible and avoid recycling old password

    c. Do not share your password or User Identification information

    d. Never click a link that asking for user verification or looks suspicious

  2. Keep Impeccable Record

    a. Keep record of every internet purchase and transaction and compare them with card statement monthly. Report any discrepancies immediately to the issuer of your card

  3. Personal Information Protection

    a. Do not post your full birth date on the social networking sites.

    b. Do not post your children, spouse or significant others full birth date on the social networking sites.

  4. Online Shopping Tips

    a. Always log out of bank, card issuer and merchant site once you completed the transaction

    b. Do not allow your computer to store Username and Password for merchant or banking websites

  5. Where Not To Shop

    a. Do not shop, pay bills or access your online banking through public wi-fi.

    b. Do not use 'Easy Pay' payment that offer one click ordering

    c. Use the most up-to-date internet browser

  6. Firewall

    a. Always use the most up-to-date version of anti-virus and firewall security program

    b. Download and apply update of anti-virus and firewall program, when available

  7. Secure e-Commerce Website

    a. User secure e-commerce website that support Verified-By-Visa whenever possible.

    b. Secure online transaction should occur only on a secure website that begin with https://

  8. How to Shop Safely

    a. Pay attention if secure online website post logo such as VbV 'Verified-By-Visa'

  9. Anti-Virus Program

    a. Run virus scan regularly on your computer.

    b. User ad-blocking software program and spyware detection program

  10. Email Security

    a. If an email, website or chat request appear suspicious, immediately close your internet browser, email program and shut down your computer for a while.

    b. Turn on your computer, run and complete full virus and spyware scan first before logging back to the internet

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Return to top

About us

  • Company
  • Career
  • Newsroom
  • Our Services
  • Contact Us

Product

  • Money Services Business
  • Digital Payments
  • Mobile Services
  • Insurance
  • Subsidiaries & Associates

Resources

  • Corporate Social Responsibility
  • Whistle Blower Policy
  • MSB License
  • Daily Exchange Rates
  • Merchantrade Money Promotions

Legal

  • Privacy Policy
  • Terms of Use
  • Anti Bribery & Corruption Policy
  • Compliance
  • Western Union Terms and Conditions

Copyright © Merchantrade Customer Help Centre. All rights reserved.

Suite 1632, 16th Floor, Lobby 7, Block A, Damansara Intan No 1, Jalan SS20/27, 47400 Petaling Jaya, Selangor Darul Ehsan, Malaysia