Logo
Submit a request
Sign in
  1. Merchantrade Customer Help Centre
  2. Merchantrade Money VISA Prepaid Card
  3. User Account
  4. Tips

Menu

Articles in this section

  • If I cancel my Card, what happens to my Card Account Balance?
  • Is the Card PIN used for making purchases, the same as the PIN used at the ATM?
  • Secure Online Shopping Transaction
  • What are the ways to keep my PIN secured?
  • What happens if I enter the wrong PIN?
  • What happens if I forget my PIN?
  • What happens if my Card is lost or stolen?
  • What happens if my Card PIN has been compromised?
  • What mobile devices are compatible with the Merchantrade Money app for an optimum user experience?
  • What needs to be done when I receive my Card?
See more

What happens if my Card PIN has been compromised?

To avoid unauthorized access, you should immediately lock your Card by either:-

  • Contacting our Customer Service Help Desk
  • Mobile Application

    i. Click “Block Card” in Card Settings Menu

  • Log into the Web Portal

    i. Click the “Block Card” option.

    ii. Simultaneously, you must notify Merchantrade of such compromise to your Card PIN number.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Return to top

About us

  • Company
  • Career
  • Newsroom
  • Our Services
  • Contact Us

Product

  • Money Services Business
  • Digital Payments
  • Mobile Services
  • Insurance
  • Subsidiaries & Associates

Resources

  • Corporate Social Responsibility
  • Whistle Blower Policy
  • MSB License
  • Daily Exchange Rates
  • Merchantrade Money Promotions

Legal

  • Privacy Policy
  • Terms of Use
  • Anti Bribery & Corruption Policy
  • Compliance
  • Western Union Terms and Conditions

Copyright © Merchantrade Customer Help Centre. All rights reserved.

Suite 1632, 16th Floor, Lobby 7, Block A, Damansara Intan No 1, Jalan SS20/27, 47400 Petaling Jaya, Selangor Darul Ehsan, Malaysia