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  • It is essential that you keep your PIN a secret, so that your Card is protected against fraud as a result of lost or stolen Cards.
  • You must ensure that your PIN is not easy to guess by avoiding numbers that can be associated with you such as significant personal dates (e.g. your birthday or anniversary), telephone number, or driver’s license number.

  • Other measures to keep your PIN safe include:

    a. Do not keep a written record of your PIN;

    b. Do not allow another person to see your PIN when you enter it;

    c. Do not keep your PIN in a form that can be readily identified as a PIN;

    d. Do not disclose your PIN to any other person;

    e. Do not negligently or recklessly disclose your PIN;

  • Notify Merchantrade immediately if you become aware that your PIN has become known to someone else. Next, change your Card PIN via Mobile app:

    a. Go to 'Card Settings'

    b. Click “Change Card PIN” and setup your new PIN