If my account has become dormant, how can I re-activate the dormant account?

You can re-activate by following these steps:

1. Login to the mobile app
2. Click on the Activate button from the prompt message
3. Upload your document and selfie

4. Top-up a minimum amount using the following methods:

   a. Online Top-Up via FPX

   b. Debit card

   c. JomPAY

   d. Cash deposit top-up at branch

5. Then, submit the application and wait for 1-2 business days for an update on the approval status.
6. Once the application is successful, your account will become active.
7. You will receive an account activation notification.