What should I do if the merchant performs a top-up for the wrong mobile number?
- It is important to verify the receipt before leaving the merchant’s premises.
- If you notice that the merchant has topped-up the wrong mobile number, please immediately report it to the Merchant teller.
- They will be able to void the wrong transaction and assist you to top-up for the correct mobile number.
- Ensure open communication with the merchant to rectify the situation promptly.