Logo
Submit a request
Sign in
  1. Merchantrade Customer Help Centre
  2. Merchantrade Money VISA Prepaid Card
  3. Services & Features
  4. Voucher / e-pay Top-up

Menu

Articles in this section

  • How do I get a new card? Can I replace my current card with the new card?
  • How to top-up via Voucher / e-pay Top-Up?
  • Is there any service fee when I top-up via Voucher / e-pay channel?
  • What is the difference between the current card and the new card?
  • What is the limit for top-up via Voucher / e-pay channel?
  • What is the Voucher / e-pay Top-up?
  • What should I do if the merchant performs a top-up for the wrong mobile number?
  • Where can I find the list of merchant stores to Top-Up my e-Wallet?
  • Will my top-up be credited into my e-Wallet in real-time?

How to top-up via Voucher / e-pay Top-Up?

Please follow below steps

  1. Visit selected e-pay merchants and provide your Mobile Number and Top-Up Amount at the counter.
  2. Verify the details on the receipt.

    Important:
    Please ensure to collect the receipt from the merchant & verify that your mobile number & top-up amount is correct before leaving the merchant’s premises.

  3. Open the Merchantrade Money app and click on 'Top-Up Money'.
  4. Click on 'Voucher/e-pay Top-Up'.
  5. Enter the Voucher ID from the receipt and click on 'Continue', and you’re done!
    (The top-up will be credited into your e-Wallet immediately) 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Return to top

About us

  • Company
  • Career
  • Newsroom
  • Our Services
  • Contact Us

Product

  • Money Services Business
  • Digital Payments
  • Mobile Services
  • Insurance
  • Subsidiaries & Associates

Resources

  • Corporate Social Responsibility
  • Whistle Blower Policy
  • MSB License
  • Daily Exchange Rates
  • Merchantrade Money Promotions

Legal

  • Privacy Policy
  • Terms of Use
  • Anti Bribery & Corruption Policy
  • Compliance
  • Western Union Terms and Conditions

Copyright © Merchantrade Customer Help Centre. All rights reserved.

Suite 1632, 16th Floor, Lobby 7, Block A, Damansara Intan No 1, Jalan SS20/27, 47400 Petaling Jaya, Selangor Darul Ehsan, Malaysia